Frequently Asked Questions

Orders

How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Use it to monitor your delivery through the carrier's website.

Can I change or cancel my order?
We can only make changes or cancellations before your order is dispatched. Contact us as soon as possible at support@handmadedunes.us. See our Cancellation Policy for more details.

Shipping

How long does delivery take?
Domestic orders typically arrive within 3–7 business days (standard) or 1–3 business days (express). International orders can take 7–21 business days. See our Shipping Policy for full details.

Do you ship internationally?
Yes, we ship to select countries worldwide. Shipping costs and delivery times are calculated at checkout.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery on unused items in their original condition with all tags and accessories included. Visit our Return and Refund Policy for full details.

How do I exchange an item?
Email us at support@handmadedunes.us with your order number and the item you'd like to exchange for, and we'll guide you through the process.

Sizing

How do I choose the right size?
Check the dimensions in each product description to find the right fit for your space or intended use.

Are all handmade pieces exactly the same size?
Our handmade pieces may vary slightly in size and shape. Check each product page for specific measurements.

Products

How do I care for my Handmade Dunes pieces?
Follow the care instructions provided with each product. As a general rule, use a soft cloth for gentle cleaning and avoid harsh chemicals to preserve the materials and finish.

Still have questions?

Reach us at support@handmadedunes.us and we'll get back to you within 1–2 business days.